[Lake Minnetonka Dental Center, PLLC] d/b/a [Lake Minnetonka Dental] (hereinafter [Lake Minnetonka Dental] or “Practice”) recently became aware of an incident that may affect the security of some of our patients’ and employees’ personal information. The Practice is advising you of its investigation and the steps it has taken in response to the incident. The Practice is also providing you with steps you can take to help protect your personal information should you feel it is appropriate to do so.
On October 11, 2020, [Lake Minnetonka Dental] became aware of suspicious activity in its environment and immediately initiated an investigation into the incident. As part of the investigation, which is being conducted with the assistance of third-party forensic specialists, it was determined that unauthorized individuals accessed certain files on the Practice’s network between September 18, 2020 and October 13, 2020. Therefore, we conducted a review of the files at risk to identify any individuals whose sensitive information could be impacted. Through the review, [Lake Minnetonka Dental] determined that information related to certain patients and employees was contained in the files. Although there is no specific evidence that personal information was actually viewed by the unauthorized individuals, and we have seen no evidence to date that any data has been used for malicious purposes, we are providing this notice in an abundance of caution.
What Information Was Involved?
The information that was potentially subject to unauthorized access includes individuals’ name, address, dental diagnosis and treatment information, patient account number treating, billing information, dentist’s name, bank account number, and health insurance information.
What We Are Doing
[Lake Minnetonka Dental] takes the security of personal information in our care very seriously. We are providing this notification because patient and employee personal information may have been subject to unauthorized access. As part of our ongoing commitment to the protection of information in our care, we worked with third-party specialists to reaffirm the security of our systems and to enhance the existing measures we have in place. We have already taken and will continue to take steps to help reduce the likelihood of a similar situation in the future, including enhanced employee training, mandatory password changes, and systems upgrades. We also notified the United States Department of Health and Human Services and state regulators, as required.
What You Can Do
We recommend you remain vigilant against attempts to obtain sensitive information through social engineering. In addition, as a best practice, individuals should always carefully review their online accounts for unauthorized activity and report any instances of fraud to law enforcement.
Individuals with additional questions can call the dedicated assistance line we established for this incident at 877-672-4690, Monday through Friday from 6:00 am to 8:00 pm PT and Saturday and Sunday from 8:00 am to 5:00 pm PT.
“I have had Ashley as a hygienist every time and LOVE HER! She is friendly, thorough and tells me the truth. Dr. Herman was efficient and I immediately had total confidence in her. I feel like I am in my "family dental office" and people care about me as a person. I have EVERY reason to stay at Lake Minnetonka Dental and plan to do so for many years to come.”
“This place is amazing!! I have never felt so comfortable going to the dentist in my life. The staff have always been warm and welcoming, and made me feel very at ease. The first time I was there, they took me on a small tour of the facility so I could get to know the surroundings. I can't say enough about Dr. Julia Herman and her assistant... they were fantastic!!”
“Everyone, including myself hates going to the dentist - but when they offer keurig coffee and bottled water, have top of the line technology and a t.v in each room - its actually fun! Plus new patients receive teeth whitening kit, travel mug etc! Also I had Marty as my hygienist - he was so informative, I learned a lot about how to care for my teeth. 100%+ recommend this place!”
“I've gone to the same dentist my whole life. I am amazed at what the staff remembers about me and asks when I come, it makes the experience quite personal. Free whitening for life? Sign me up!”
“I have such a hard time going to the dentist... many fears. I had a general cleaning today and I have to say I was so well cared for. Bobby Jo is a dear sweet person. Very perceptive, caring, careful.. I don't know if there are enough great words to say about her. Thank you all!”
Wow! Recently had my first visit and the experience was incredible! Not commonly said about the dentist... but true! Everyone was so polite and really seemed to enjoy working there. TVs, free wi-fi, and complimentary teeth whitening all make this an outstanding experience for customers. Eager to go back for my next visit!